Refund policy

RETURNS & REFUNDS POLICY

Your right to cancel: You have the right to cancel your order within 14 days of receiving your item. You do not need to provide a reason for cancellation.

How to request a return: To request a return please contact us within 14 days of receiving your order at roseweavertales@gmail.com. Once confirmed you have a further 14 days to send the item back to us.

Condition of returned items: Items must be returned in their original condition and packaging, unused and unaltered.

Return shipping: Return shipping costs are the responsibility of the buyer unless the item arrived damaged or faulty. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Refunds: Once we receive and inspect the returned item we will issue a full refund of the goods value plus the standard shipping cost, which reflects our most economical shipping option, within 14 days to your original payment method.

Damaged or faulty items: If your item arrives damaged or faulty please contact us at roseweavertales@gmail.com with photos of the item and packaging within 14 days of receiving your order. We will cover return shipping costs and offer a full refund, repair, or replacement.

Non-returnable items: Custom and personalised orders are non-refundable and non-returnable as they are made specifically to your requirements. For all other items, please review product descriptions, photos, and sizing carefully before purchasing. Slight variations in colour, size, and finish are a natural characteristic of handmade items and are not considered faults.